Return and Exchanges

At Bonnie Bob, we are committed to ensuring your complete satisfaction with every purchase of our high-quality desk lamps. We understand that sometimes you may need to return or exchange an item, and we aim to make this process as simple and straightforward as possible. This Return and Exchanges Policy outlines the procedures and guidelines for returning or exchanging products purchased from bonniebob.net.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, please ensure that the following conditions are met:

  • The item must be in its original condition, unused, and with all original packaging and tags intact.
  • The return or exchange request must be made within 30 days from the date of purchase.
  • Proof of purchase, such as the order confirmation email or receipt, is required.

2. Non-Returnable and Non-Exchangeable Items

Certain items are not eligible for return or exchange, including:

  • Clearance or final sale items
  • Custom or personalized products
  • Items that have been used, damaged, or altered after delivery

3. Return and Exchange Process

To initiate a return or exchange, please follow these steps:

Step 1: Contact Our Customer Service Team Email us at [email protected] with your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. Our customer service team will review your request and provide you with further instructions.

Step 2: Prepare Your Return Package Once your return or exchange request is approved, carefully pack the item(s) in their original packaging, including all accessories, manuals, and any other items that came with the product. Ensure that the package is securely sealed to prevent any damage during transit.

Step 3: Ship Your Return Package You will be responsible for the cost of shipping the return package to our designated return address. We recommend using a trackable shipping method to ensure that the package reaches us safely. Bonnie Bob is not responsible for lost or damaged return packages.

Step 4: Inspection and Processing Upon receiving your return package, our team will inspect the item(s) to ensure they meet the eligibility criteria. Once the inspection is complete, we will process your return or exchange as follows:

For Returns:

  • If the return is approved, we will issue a refund to your original payment method within 10 business days. Please note that the original shipping charges are non-refundable.
  • If the item does not meet the return eligibility criteria, we will notify you and offer to return the item to you at your expense.

For Exchanges:

  • If the exchange is approved, we will ship the replacement item to you at no additional cost. If the replacement item is of higher value, we will request payment for the difference. If the replacement item is of lower value, we will issue a partial refund.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order. Provide us with your order number, a description of the issue, and any relevant photos of the damage or defect. Our customer service team will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

5. Refund Processing Time

Refunds will be processed within 10 business days after we receive and inspect the returned item(s). The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

6. Contact Us

If you have any questions or need assistance with your return or exchange, please do not hesitate to contact our customer service team at [email protected]. We are here to help and ensure that you have a positive shopping experience with Bonnie Bob.

Thank you for choosing Bonnie Bob. We appreciate your business and are committed to providing you with the best products and customer service.